Who we are and what this policy covers
Dealfable is a car wash and vehicle care business operating from 99 Williams Esplanade, Palm Cove QLD 4879, Australia. This policy explains how we handle personal information you give us when you book a service, send an enquiry, subscribe to our newsletter, or simply browse this website.
By using this site or contacting us, you agree to the practices described here. If you do not agree, please do not submit personal information to us.
What personal information we collect
We only collect what we need to do the job well. Depending on how you interact with us, that may include:
- Your name, phone number and email address
- Vehicle details such as make, model, registration and colour
- Booking preferences, service history and notes about the condition of your vehicle
- Billing details where a paid service is invoiced
- Messages you send through our contact forms or by email
- Technical data such as IP address, browser type and pages visited, collected through standard website analytics
How we use your information
We use your personal information to confirm and carry out bookings, to send reminders and updates about a service, to respond to enquiries, and to keep accurate records of work done on your vehicle. We may also use it to send occasional news, offers or maintenance reminders, but only where you have opted in or where the law allows us to contact existing clients.
We do not sell your data, rent it to third parties, or use it for anything unrelated to running Dealfable.
Sharing and storage
We share personal information only with the people who actually need it: our crew for scheduling, and trusted service providers such as our booking system, email host and payment processor. These providers are bound by contract to protect your data and to use it only for the purpose we engaged them for.
Data is stored on servers in Australia and in reputable overseas hosting locations. Where information leaves Australia, we take reasonable steps to ensure it receives a comparable level of protection. We keep records only for as long as we need them for tax, warranty and legal reasons, then we securely delete or anonymise them.
Your rights and how to reach us
You can ask us to access, correct, or delete the personal information we hold about you, and you can object to certain uses such as direct marketing. If you are in the European Economic Area, you also have rights under the GDPR, including data portability and the right to lodge a complaint with a supervisory authority.
To make a request, write to us at dealfable@gmail.com or send a letter to 99 Williams Esplanade, Palm Cove QLD 4879, Australia. We respond to privacy requests within 30 days. If you are unhappy with how we have handled your request, you can contact the Office of the Australian Information Commissioner.