Our commitment first
We would rather fix a problem than argue about a refund. If you believe we have not delivered the service you booked, contact us as soon as you reasonably can and give us the chance to inspect the vehicle and make it right. Most issues are resolved with a return visit at no cost to you.
Cancellations and deposits
Deposits are applied to your final invoice when the booking goes ahead. Refund of a deposit is handled as follows:
- Cancelled more than 24 hours before the booking: deposit refunded in full.
- Cancelled within 24 hours: deposit may be retained to cover reserved workshop time.
- Cancelled by us for weather, equipment or staffing reasons: deposit refunded in full or transferred to a new date, your choice.
Completed services
Once a service is complete we do not offer a reflexive full refund simply because a smell returned after a week or a coating does not meet expectations set outside the written package. What we do offer is a documented process:
- Report the issue within seven days of the service.
- Bring the vehicle back for inspection at our workshop.
- We assess against the written scope of the package you purchased.
- If the issue falls inside the scope, we fix it at no charge.
- If it falls outside the scope, we quote the extra work before doing anything.
Warranty refunds
Where a written warranty applies, such as the ceramic coating tiers, warranty claims are handled under the terms set out in that package. A refund is only considered where a warranted defect cannot be reasonably remedied and the warranty terms have been followed, including any required maintenance washes and annual inspections.
Australian Consumer Law and complaints
Nothing in this policy excludes, restricts or modifies any guarantee under the Australian Consumer Law. If our service has failed to meet a consumer guarantee, you may be entitled to a remedy, which can include a refund. To raise a complaint, contact us in writing at dealfable@gmail.com or at 99 Williams Esplanade, Palm Cove QLD 4879, Australia. We aim to respond within five business days.